Welcome to the Blond Squad

Building Loyalty Overcoming Negative Dynamics

Building a Better World -

One Exceptional Customer Service Experience at a Time!

The Blond Squad - Colleen Van Horn

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Simple Ways to WOW

Your Customers

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Easy Methods to Building Customer Loyalty


Discover simple, effective strategies to create a customer-centric culture and boost loyalty! This ebook breaks down why exceptional service matters and provides actionable tips for both brick-and-mortar and digital businesses. Whether you’re looking to strengthen customer relationships or stand out in a crowded market, this guide gives you the tools to turn one-time buyers into lifelong fans.

EBOOKS, COURSES, & COMMUNITY

About Me


Hi! I'm Colleen, a country girl at heart—grounded, practical, and all about keeping things simple. I was raised in the hospitality industry and earned a degree in hospitality management, so I know firsthand how great service can create lasting connections.

I believe customer service isn’t complicated; it’s about real interactions, kindness, and a little bit of fun. That’s why I built a hands-on, interactive business that works one-on-one with small businesses and their employees.

My goal? To help people, make customer service easy, and create a brighter world—one exceptional customer service experience at a time!

I look forward to working with you!

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